These Terms and Conditions ("Terms") govern the relationship between Star Airport Travel ("the Company") and the registered private hire driver ("the Driver").

​📋 Driver Compliance

​This section clarifies the driver's relationship with the company and mandates legal compliance.

• ​1.1 Independent Contractor Status: The Driver acknowledges and agrees that they are an independent contractor, not an employee, partner, or agent of the 
  company. The Driver is responsible for their own tax and national insurance contributions not the company. 
• ​1.2 Licensing and Documentation: The Driver must maintain valid and current Private Hire Driver’s Licence (issued by Kirklees acouncil), vehicle insurance, vehicle MOT, and any other legally required documentation at all times. Copies must be provided to the company for compliance purposes. If a document is outstanding on the driver account and has not been received on the system the account will be suspended until account is updated. 
• ​1.3 Regulatory Compliance: The Driver must strictly adhere to all local authority licensing conditions, traffic laws, and UK transportation regulations. Failure to do so, resulting in the suspension or revocation of a licence, will lead to immediate termination of these Terms.

​2. 🚗 Vehicle Standards 

​Ensuring vehicles are safe, clean, and meet company standards.

• ​2.1 Vehicle Condition: The Driver’s registered vehicle must be maintained in a clean, safe, and roadworthy condition at all times, meeting or exceeding the standards set by the relevant Licensing Authority.
  
  Any complaints from passengers about the drivers vehicle will be investigated throughly and breach of these conditions will result in automatic suspension. The driver is responsible for ensuring their vehicle is roadworthy at all times for the safety of themselves and the passengers. 
  
  
• ​2.2 Maintenance Responsibility: The Driver is solely responsible for all costs and arrangements related to vehicle fuel, maintenance, repairs, servicing, and cleaning.
• ​2.3 Branding: The Driver agrees to display any mandatory council livery on the vehicles front doors along with company livery as required by law. 

​3. 💼 Service Provision 

​Core rules governing how the service is delivered to passengers.

• ​3.1 Professional Conduct: The Driver must maintain a professional and courteous demeanour when dealing with passengers, Company staff, and the public. Any complaints received will be investigated thoroughly and the driver may be suspended if professional conduct provision is breached. 
  
  The driver must adhere to smart dress code policy at all times. 
  
  The driver must not share their contact details directly with the customer at any point to gain private business - if a customer insists on booking the driver. The driver must inform the passenger to contact the company directly to make the booking and the company will be happy to adhere to the passengers request for a specific driver. 
  
  If the driver is caught privately taking a booking from a customer the driver account will immediately be suspended and a report will be sent to the licensing authority for investigation. 
  
  
  
  
  
  
• ​3.2 Punctuality: Given the nature of airport travel, the Driver must accept and fulfil bookings with the utmost regard for punctuality. This includes arriving at the pick-up location ahead of the scheduled time.
• ​3.3 Route and Navigation: Drivers must use the most direct and efficient route to the passenger's destination, unless otherwise requested by the passenger. Use of a GPS/Navigation system is mandatory for all routes to ensure any delays are avoided. 
• ​3.4 Passenger Safety: Passenger safety is paramount. The Driver must adhere to safe driving practices and assist passengers with loading/unloading luggage.
• ​3.5 Refusal of Service: The Driver may refuse service only in reasonable circumstances (e.g., passenger being abusive, under the influence of drugs/alcohol causing a nuisance, or if the number of passengers/luggage exceeds the vehicle's capacity). This must bereported to the Company.

​4. 📱 Bookings and Fares

​Guidelines on managing jobs and financial transactions.

• ​4.1 Job Acceptance: The Driver must confirm job acceptance through the driver application. Once accepted, the job must be completed unless cancelled by the passenger or if cancelled by the company. 
  
  If the driver is unable to complete a job which has previously been accepted, the driver must inform the company promptly so the company can assign another driver to the booking. 
  
  
• ​4.2 Fare Calculation: Fares must be charged according to the rate card or fixed price provided by the Company for that specific booking. Under no circumstances shall the Driver negotiate or charge an alternative fare directly to the passenger.
• ​4.3 Payment Collection: The Driver must follow the Company’s protocol for collecting fares (cash, card terminal, or confirmation of pre-paid bookings).
• ​4.4 Commission/Fee: The Driver agrees to the specified commission/fee structure deducted by the Company for each completed booking. 
  
  £5 per booking job £30 - 70
  
  
  £11.50 per booking job £70 - £600
  
  Commission is calculated weekly on Sunday and the driver is sent a statement showing how many trips have been completed and what is owed to the company. It is the drivers responsibility to ensure any monies owed to the company are paid promptly no later than Tuesday. Failure to pay will lead to account termination. 
  
  
  

​5. 🔒 Data Protection 

​Addressing the handling of sensitive customer information.

• ​5.1 Confidentiality: The Driver must treat all information relating to the Company’s business operations, fares, and pricing as confidential.
• ​5.2 Passenger Data: The Driver is strictly prohibited from recording, storing, or using passenger contact details or journey information for any purpose outside of the immediate fulfilment of the assigned booking. The Driver must comply with all relevant data protection regulations.
  
  

  6. ❌ Termination

  ​Outlining the conditions under which the agreement can be ended.

  • ​6.1 Termination by Driver: The Driver may terminate this agreement by providing 7 days notice to the Company.
  • ​6.2 Termination by Company (Immediate): The Company reserves the right to terminate this agreement immediately and without notice if the Driver:
    • ​Loses their Private Hire Driver’s Licence or vehicle licence.
    • ​Commits a serious breach of these Terms.
    • ​Engages in illegal or fraudulent activity.
    • ​Receives sustained, serious passenger complaints.
      
      

      ​📦 Lost Property Policy 

      ​This section outlines the Driver's mandatory responsibilities regarding property found in the vehicle.

      ​7.0 Lost Property Obligation

      ​The Driver has a legal and contractual obligation to handle all items of property found in their vehicle with care, and to promptly return them to the company.

      ​7.1 Driver’s Responsibility

      • ​Immediate Inspection: At the conclusion of every trip, and particularly at the end of the Driver's shift, the Driver must thoroughly inspect the vehicle for any items left behind by passengers.
      • ​Safety of Property: The Driver must ensure any found property is kept safe and secure while in their possession.
      • ​No Personal Use: Under no circumstances is the Driver permitted to open, inspect (beyond confirming it is a physical item), or use any item of lost property.

      ​7.2 Reporting and Handover Procedure

      • ​Immediate Reporting: The Driver must report all found property to the Company's 
         management team within two (2) hours of discovery.
      • ​Handover Timeline: The found property must be physically handed over to a designated Company representative at the Company's office or agreed-upon secure location within four (24 Hours) of the initial report, or as soon as practically possible for items found late at night or early morning.
        
        

        7.4 Company Liability and Driver Misconduct

        • ​Company Liability: Once the Driver has properly handed over the property  the Company assumes responsibility for safekeeping and attempting to reunite the item with the owner.
        • ​Breach: Failure to report or surrender found property immediately, or any attempt to retain or use lost property, will be considered a serious breach of these Terms, potentially leading to immediate termination and, if necessary, reporting to law enforcement.
          
          

          Smoking and Vaping Policy

          • ​Vehicle Ban: Smoking and vaping (including e-cigarettes and similar devices) are strictly prohibited inside the vehicle at all times, whether carrying a passenger or not. This is to ensure a fresh and clean environment for all passengers.
          • ​Passenger Compliance: Drivers must politely inform passengers that smoking or vaping is not permitted in the vehicle, in compliance with UK law and Company policy.
          • ​Driver Break: If a Driver chooses to smoke or vape during a break, they must ensure they are a safe distance from the vehicle and must take steps to remove any residual odour from their clothing, hands, and breath before resuming duty.
            
            

            The Company reserves the right to report serious breaches to the relevant Licensing Authority and law enforcement.
            
            

            ​✅ Agreement Acknowledgment

            ​The Driver acknowledges that they have read, understood, and agree to abide by all the Terms and Conditions set out in Sections 1.0 through 10.0, as well as any appended schedules or policies provided by Star Airport Travel.